FAQ

Where are you located?

167 N Main St Fredericktown Ohio 43019
We have street parking and a side parking lot for you!

How much will my appointment cost?

Each appointment varies based on the service and stylist you choose!
See our SERVICES page here

Do You take photos at each appointment?

If we have time, we try to document as much as possible to spread the word of what we have to offer! We love having a mini photoshoot for our  clients!
Don't worry, we won't share your images without your permission! 

How Does Payment Work?

We take cash, check, or card. Whichever is best for you!

How Do I Book You?

What Happens If You Cancel my service?

If/when an emergency comes up, & we have to move your appointment, you will get a 48 hour notice if possible. and we will reschedule you asap!

If we are unable to give 48 hour notice, you will receive a $25 credit towards your service. your appointment that's rescheduled asap!

What if i Cancel my appointment?

We ask that you please reschedule or cancel at least 12 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% the price of your scheduled appointment.

Do you have a shadowing program!

Yes!
Check out our owners shadowing options here! 

Will You Photoshop me?

No. I might adjust the light settings in some photos to get a quality representation of what the hair looks like in person, but I will not photoshop imperfections. You are perfectly imperfect and I am perfectly happy with your perfect imperfections.
(Unless you have a monstrous zit & want it smoothed out, but never without your permission)

What Happens If The Weather Is Bad?

Your safety is our number one priority, so if the roads are unsafe to drive on (or there is a random natural disaster occurrence) your appointment will be rescheduled. 

What Do We Wear To Our appointment?

Whatever you feel most confident in! You will have photos and video taken of you (with your permission) Sooo if you would like our recommendations, I suggest wearing neutrals or colors that flatter your skin tone! Black and white are great too! Check out my client outfit pinterest board if you're that worried!

Do You Offer Discounts?

Not usually but sometimes we may offer a promotion for a free deep condition or a free product set! 

How long are appointments?

Each appointment is different. Be sure to check the timing when you book or as during your consultation so you can block enough time out in your schedule for us to serve you well! 

Do you offer bridal servcies?

We do have bridal services upon request!  Don't be afraid to shoot me an email and ask! 
deva@heliasalon.com

What if i dont know what i want done?

Schedule a consultation call with us and put in the notes that you are unsure. We would love to help you determine which service/color & hair health routine is right for you!